Terms and Conditions
Please read these Terms and Conditions carefully before using our website or booking our cleaning services. By using our website or scheduling a service, you agree to be bound by these terms.
1. Our Services
Redlands Total Cleaning Service provides residential and commercial cleaning, including recurring office cleaning, post-construction cleanup, and Airbnb/short-term rental turnovers, as described on our website. We reserve the right to decline service at any location that poses a safety risk to our team or falls outside our standard Redlands-area service zone.
2. Booking & Scheduling
All bookings are subject to availability and will be confirmed by email within one business day. We ask for at least 24 hours’ notice for any cancellations or rescheduling — this helps us keep our schedule fair for all our clients. Late cancellations may be subject to a cancellation fee.
3. Payment
Payment is due upon completion of service unless otherwise agreed in writing. We accept all major credit and debit cards. Prices are subject to change, but we’ll always communicate any updates before your scheduled service date — no surprises.
4. Our Spotless, Everytime Guarantee
Our goal is a spotless result, every time. If something’s not right, let us know within 24 hours and we’ll return to re-clean the affected areas at no additional charge. Because our services are completed on-site, we’re not able to offer refunds for completed work — but we will always make it right.
5. Access to Property
Please ensure our team has safe, unobstructed access to your property at the scheduled time. If we’re unable to access the property at the agreed time, a lockout fee may apply.
6. Liability & Insurance
Redlands Total Cleaning Service carries liability insurance covering accidental damage caused by our team while on the job. Any damage claims must be reported within 24 hours of service. We are not responsible for pre-existing damage, fragile or improperly secured items that were not disclosed to us before cleaning, or damage resulting from faulty construction or installation.
7. Your Privacy
Any personal information collected during booking is used only to provide and improve our services to you. For full details, see our Privacy Policy.
8. Changes to These Terms
We may update these Terms and Conditions from time to time as our business grows. Continued use of our website or services after changes are posted means you accept the revised terms.
9. Questions?
We’re a local, owner-operated team — if you ever have questions about these terms, just reach out through our Contact page and we’ll get back to you personally.